Slash F.A.Q

My airpath is restricted. How do I clean:

With extended use it is possible for clogging in the chamber/ airpath  to occur. For the chamber, preheat the chamber to free up excess material before cleaning, use dry cotton swab to wipe down any residual. For heavy cleaning, apply isopropyl alcohol to a cotton swab and let it dry for at least 24 hours. (Chamber cannot be soaked in ISO) For the airpath, remove the silicon mouthpiece then use something pointy such as a toothpick to dig out all the residuals in the 4 airholes in the center. Then rinse the mouthpiece with isopropyl alcohol, wipe it down with a dry cotton swab or paper towel.

White LED flashing/ not heating up:

If the battery is working properly and your chamber does not heat, it could be a connection issue. Cleaning the metal connection pins on the top of the battery and the bottom of the chamber might solve the issue. Simply use a cotton swab (dipped in isopropyl alcohol if necessary) to brush off any residual off the connection pins.

My device is not charging:

The slash has a built in battery overcharge protection to maximize battery lifespan, it will not charge if the charger’s output is greater than 5V 1A.

Spilling/leaking: 

The slash was designed for efficiency and flavor, overloading it will affect the user experience, stick to smaller loads (1 to 2 loading tool “scoop”) per use for the best experience.

 

Piccolo F.A.Q

 

My device is not charging

Make sure that you are not using a quick charger with your device. It will say it is charging but won’t actually charge. Your best bet is a standard USB block or a USB plug on a computer or other device.

 

Device is Spilling/leaking

If you load too much concentrate into the chamber you may find it overfills and leaks. Be careful when the device is hot and filled with concentrate, if you set it on it’s side it could run into the mouthpiece or down the air holes into the threads. It’s best to set it upright as it cools.

 

White LED flashing/ not heating up

Thew flashing white indicates an issue with your heating chamber. The chambers are meant to be changed out after 6-8 weeks of use so you are most likely due for a new chamber.

 

My airpath is restricted. How do I clean

Unscrew your chamber and pop the mouthpiece off. Use ISO and qtips or ISO wipes to clean up the residue in your mouthpiece, chamber, and any around the threads and reassemble. Tip – If you are having a hard time unscrewing the chamber or taking the mouthpiece off run it through a heating cycle or two to heat it up and then CAREFULLY take it apart.

 

How do I clean Piccolo's chamber

We recommend using Qtips dipped in ISO to clean the inside of the chamber. You can put the whole chamber into ISO to soak it clean just note that the ISO may remove the finish off the outside of the chamber so make sure you clean the inside out thoroughly if you use this method.

 

Crossover F.A.Q

My device is not charging

Make sure that you are not using a quick charger with your device. It will say it is charging but won’t actually charge. Your best bet is a standard USB block or a USB plug on a computer or other device.

 

Device is Spilling/leaking

If you load too much concentrate into the chamber you may find it overfills and leaks. Be sure to keep the device upright so neither concentrate nor water spills out.

 

White LED flashing/ not heating up

The flashing white indicates an issue with your heating chamber. The chambers are meant to be changed out after 6-8 weeks of use, so you are most likely due for a new chamber.

 

My airpath is restricted. How do I clean it.

Remove the glass bubbler, the chamber and the glass that goes around the chamber. You will see the pathway from the chamber to the bubbler section. You can easily clean this with qtips dipped in ISO.

 

How do I clean the Crossosver chamber

You can remove the chamber and soak it in ISO to loosen up and remove the concentrate residue if it gets to gummed up. It’s easiest to use Qtips dipped in ISO to clean out the inside of the chamber when you notice it getting messy or if you want to remove the residue from an old concentrate.

 

 

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