White LED flashing/ not heating up:
If the battery is working properly and your chamber does not heat, it could be a connection issue. Cleaning the metal connection pins on the top of the battery and the bottom of the chamber might solve the issue. Simply use a cotton swab (dipped in isopropyl alcohol if necessary) to brush off any residual off the connection pins.
My device is not charging:
The slash has a built in battery overcharge protection to maximize battery lifespan, it will not charge if the charger’s output is greater than 5V 1A.
The slash was designed for efficiency and flavor, overloading it will affect the user experience, stick to smaller loads (1 to 2 loading tool “scoop”) per use for the best experience.
My airpath is restricted. How do I clean:
With extended use it is possible for clogging in the chamber/ airpath to occur. For the chamber, preheat the chamber to free up excess material before cleaning, Apply isopropyl alcohol to a cotton swab and wipe down any residual. For the airpath, remove the silicon mouthpiece then soak it in isopropyl alcohol for at least 30 seconds, wipe it down with a dry cotton swab or paper towel.
Need extra help?