My airpath is restricted. How do I clean:

With extended use it is possible for clogging in the chamber/ airpath  to occur. For the chamber, preheat the chamber to free up excess material before cleaning, use dry cotton swab to wipe down any residual. For heavy cleaning, apply isopropyl alcohol to a cotton swab and let it dry for at least 24 hours. (Chamber cannot be soaked in ISO) For the airpath, remove the silicon mouthpiece then use something pointy such as a toothpick to dig out all the residuals in the 4 airholes in the center. Then rinse the mouthpiece with isopropyl alcohol, wipe it down with a dry cotton swab or paper towel.

White LED flashing/ not heating up:

If the battery is working properly and your chamber does not heat, it could be a connection issue. Cleaning the metal connection pins on the top of the battery and the bottom of the chamber might solve the issue. Simply use a cotton swab (dipped in isopropyl alcohol if necessary) to brush off any residual off the connection pins.

My device is not charging:

The slash has a built in battery overcharge protection to maximize battery lifespan, it will not charge if the charger’s output is greater than 5V 1A.

Spilling/leaking: 

The slash was designed for efficiency and flavor, overloading it will affect the user experience, stick to smaller loads (1 to 2 loading tool “scoop”) per use for the best experience.

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